Her mother had paid an extra $150 for a chaperone, but when Kimber exited the aircraft, American Airlines simply waved her through. The most recent case happened this summer, when American Airlines reportedly lost a 12-year-old passenger, Kimber Gilliam, flying as an unaccompanied minor from Chattanooga to Miami. “Please help me get a refund.” How often do airlines lose passengers?Īirlines lose passengers from time to time. “We will never fly Frontier again,” he told me. Varadarajan is deeply unhappy with that resolution. So that’s it - a $198 flight credit is the best Frontier can do. Regards, Laquita Customer Relations Specialist Frontier Airlines
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I do apologize again for the inconvenience that it has caused you at the time. Unfortunately I am unable to connect you to the security or tsa you may have to call the airport and ask to speak with a tsa manager. However if he didn’t board the plane he will automatically be tagged as a no show even though he boarded the wrong flight. However I didn’t consider you uncle as a no show. I do apologize for the inconvenience that it had caused your uncle at the time of his travels. Is Frontier’s final offer enough?įinally, he heard from Frontier again with a final offer. Varadarajan repeatedly asked to get connected with someone at Frontier who handles security. For the safety of everyone on board, isn’t it the responsibility of the gate staff to ensure that a passenger does not board the wrong flight? His reservation also indicated “deaf/hard-of-hearing” but no one helped him. It is sad that you considered my uncle a “no-show.” He boarded the wrong flight because he is hard of hearing.
It turns out that even though Frontier sent Uncle Rajen’s luggage to San Francisco, it marked him as a “no show” for the flight. Regards, Laquita Customer Relations Specialist How about a refund, Frontier Airlines?īut wait - Varadarajan had asked for his money back. Nevertheless I do apologize again for this horrible experience that your uncle has to encounter at the time. I can’t say exactly why this mishap happened beside it being careless act that was performed. However yes sir it is the responsibility of the gate agent to make sure that the passengers are boarding the correct plane. Varadarajan sent a brief, polite email to Frontier through its website, asking for a $193 refund of his fare from Dallas to San Francisco. “I do apologize again for this horrible experience” He booked him a one-way flight to San Francisco on another airline and figured he would ask Frontier for a refund. A Frontier representative offered to fly uncle Rajen to San Francisco six hours later.īut Varadarajan didn’t want his Uncle Rajen to wait that long.
Uncle Rajen called his nephew, who urged him to get in line at the customer service counter and ask for help. No matter what type of Travel Insurance product you need, we have the perfect travel insurance policy for you! Visit Trawick International to learn more. We continue to research ground-breaking products and ideas which meet the needs of travelers everywhere. We offer 24/7 travel assistance to travelers domestically and internationally. Trawick International offers a variety of international travel insurance, trip cancellation/interruption, adventure travel and student insurance plans.
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